Frequently Asked Questions

Get answers to common questions about extractions & hot towel *add on only*.

Yes. When performed by experienced technicians, extractions and a hot towel are safe alongside eyelash extensions. We use gentle techniques and avoid disturbing adhesive areas. Inform your tech about recent fills, sensitivities, or products to ensure optimal safety and results.

This add-on typically takes 10–20 minutes depending on skin condition and number of extractions required. It’s scheduled alongside your main lash service so total appointment time will vary; your technician will confirm duration during consultation.

Mild, temporary redness or sensitivity can occur but typically subsides within hours. Our gentle methods and cooling towels minimize irritation. We'll provide tailored aftercare and cooling recommendations to soothe skin and speed recovery if any redness appears.

Yes—please arrive with clean, makeup-free eye area for best results. Removing mascara and eye makeup allows safer extractions, better towel contact, and prevents product transfer to extensions. Bring remover if needed; staff can assist with gentle cleansing before starting.

Yes, when time and scheduling allow. Call or message ahead to request the add-on so we can adjust timing and prepare your technician. Walk-ins may be accepted but availability cannot be guaranteed during busy periods.

Yes—active infection, open wounds, severe rosacea, recent chemical peels, or uncontrolled skin conditions are contraindications. Inform us of medications, recent treatments, or allergies during booking so your technician can advise or recommend postponement for safety.